JAS: Always Improving

JAS is highly committed to quality and patient satisfaction.  In fact, we host a weekly quality assurance meeting including our Design Engineer, Licensed Orthotist/Prosthetist, Quality Assurance Director, Technical Support team, and several others to review products and services, evaluate technical support call trends, and discuss further research and development opportunities.

Over the past year we noticed an increasing number of calls to our technical support team related to the JAS SPS Knee device, specifically related to the slow rate of travel.  Together, the research and development and quality assurance team brainstormed several potential solutions, narrowed down ideas, and created prototype devices to be tested in the field.  We received an overwhelmingly positive response during our testing phase, so we implemented a new design for our JAS SPS Knee devices that dramatically increased the rate of travel.  JAS continuously monitors technical support calls and since the change we haven’t had a single technical support call related to the rate of travel.

We highly encourage JAS patients, providers and distributors to let us know if they have concerns, questions or comments about the JAS products.  We take your feedback to heart and always strive for quality and patient satisfaction. Contact us here.